Policies


Rogers Bark Customer Agreement (pdf)
Rogers Bark Customer Agreement (online form)
Rogers Bark Pick Up and Drop off Customer Agreement (docx)
Rogers Bark Pick Up and Drop off Customer Agreement (online form)

Scheduling:

We at Rogers Bark strive to make scheduling as convenient for you as possible and have appointments available Monday through Saturday with early drop-off and late pick-up options.  We open at 7am (9 on Saturdays) and take appointments until 12pm during the week and 1pm on Saturdays.  We schedule 1-2 dogs per appointment slot, depending on the breed and amount of work that needs to be done.  We do this to insure that each pet receives the necessary time and attention they deserve, which allows our groomers to be satisfied with the work they do as well.  For finishing time, we quote 2-3 hours per dog during the week, and 3-4 hours per dog on Fridays and Saturdays as a result of our need to be satisfied with the final result. We will not sacrifice a client’s pet’s safety and well-being or that of our groomer’s to rush to finish on time.  Some days, the live animals that we work with provide challenges that take a great deal of time.  If we are running late, we will call you and let you have a better idea of our finish time.   We ask that you do not come into the shop before we call you, as it often distracts and excites your animal and makes it then take longer for us to calm them down and then to finish.

Cats have their own special needs and requirements and as a result we dedicate one Sunday a month to our feline friends with no dogs in the shop.  This allows us to create a more comfortable, quiet, and calm environment for cats.  Each month’s Sunday date will be posted and kept up to date on the homepage.  We kindly request that walk in cat nail trims be limited to that Sunday every month between 10am-1pm,  or  Mondays from 8am-2pm, and Tuesdays from 8am-12pm.

Confirming Appointments:  We will call, text, or email you two days before your scheduled appointment to confirm it.  If you need to cancel, this is usually the latest we like to be informed.  If you are running late, please call and let us know so that we can attempt to rearrange our expected schedule in a way that does not inconvenience the other appointments.  Also remember that per our customer agreement, we have the right to refuse clients that are more than 20 minutes late and charge them a no call no show/cancellation fee.

No Show/Cancellation Policy:  In the event that we do not receive a cancellation request before our 48 hour marker, you will be charged the base price of your dog for the appointment. We try to be as forgiving and flexible as possible, but we are often turning away other clients who are available at that time.  Please understand that our time is very valuable and we cannot schedule another pet in your spot when we do not have proper notice.

Safety and Comfort:

Your pet’s safety and comfort are our primary concern.  We understand that each dog is unique, with his or her own experiences, abilities, likes, dislikes, fears, and stress levels.  Please inform us if your dog has had any scary experiences with a groomer or other pet professional or anyone else for that matter.  Also, please inform us of any allergies, sensitivities, or pre-existing conditions your pet might have.

We understand that some pets are extremely sensitive to some routine grooming procedures like toenail clipping and ear cleaning.  Although the procedures are necessary for your pets health, we will not always perform these procedures perfectly.   If it seems like your pet is stressed or may cause more harm to him-herself or the groomer than the good that can come from these procedures we will not continue to attempt these procedures.  Sometimes these procedures are better left to the care of a veterinarian.

De-matting:  We at Rogers Bark will not de-matt a pet.  Excessive de-matting is a very painful, time-consuming costly procedure that can cause extreme discomfort and stress, and can aggravate or even cause skin problems.   This is a complete contradiction to our low-stress philosophy.  If a pet is badly matted, the hair may have to be taken down really short in order to allow new healthy hair to grow.  Matting can be prevented with thorough daily brushing and regular grooming (usually every 4-6 weeks for grooming) .  If you have any questions, we will be happy to demonstrate proper brushing techniques.  “Please do not ask us to torture your dog for the sake of you vanity, we just won’t”

Difficult dogs:  Although most pets are well behaved, not all of them are “perfect angels”.  Sometimes it is due to age.  Because puppies require training on how to be a good grooming dog, they require much more time and patience to get them acquainted with the grooming process.  The elderly, on the other hand, do not necessarily need training, but may have physical or mental limitations that require our groomers to take extra time and move more carefully.  Sometimes dogs are difficult because they are scared.  Some have had bad experiences, and some are just wary of strangers.  We try to make every experience a pleasant and confidence building experience, so that with time and patience, our little scared friends will reward us with a happy greeting and a wag of the tail.  Lastly, we have dogs with very LARGE opinions (even if they may only weigh 10lbs!)  Although these dogs have very different personalities, they all require more time, patience, and work than a seasoned and experienced dog and may not turn out as perfectly as an average dog since the overall safety and well-being is our main focus.  Please do not be insulted if you receive an extra charge for having a difficult dog, it doesn’t mean we dislike him or her, it just means we had to take extra time.    We will take our time to make sure each dog gets the most out of his or her grooming experience.  Although we are willing to groom most dogs, we do reserve the right to refuse any dog that seems like a threat to our groomers.

Things  YOU can do to help provide Safety & Comfort

Walk your pet before dropping them off for their appointment.  This may seem silly, but some dogs are “stress poopers” or territorial markers and emptying the tank is a great way to keep the distraction and mess at a minimum.  Having to stop the process to clean up their messes takes away valuable time that we should be spending with the animal, and sometimes causes us to repeat procedures (like another bath to get off the poop.)  If your dog is a “stress pooper” we might also ask you not to feed him/her for 12-24 hours prior to the appointment.

Be happy to come into our shop!!  The dogs who prance up to our front door are 9 out of 10 times with the owners who are happy to drop them off with us.  If you are nervous or reluctant to release your pet, he/she will pick up on this energy and do everything in their power to make you feel bad, e.g. shaking, whining, pulling for the door, etc.  If you have any concerns about your animal, we invite you to spend some time watching us when your pet is not here, to see how we deal with other peoples animals.  We want you to feel comfortable, because it will help your dog feel more comfortable.

And finally, if you have any questions about any of our policies, procedures or things that you observe that we do: Please Ask!!  There are reasons behind pretty much everything we do, and we are happy to share those reasons with you.